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Right of withdrawal
The Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty. To exercise this right, the Customer must send MAGAL s.r.l.s. a communication within 7 days from the date of receipt of the Products using the contact form on the site.
The Customer Service will provide, once received the communication, to open a file for the management of the return and to communicate to the Customer the instructions on how to return the Products, which will take place by courier indicated by MAGAL s.r.l.s.
The right of withdrawal is governed by the following conditions:
- The User, as a consumer, has the right to withdraw from the contract of sale of the Products, as established by art. 52 of Legislative Decree no. 206/2005 (Consumer Code), without having to provide any explanation and without penalty.
- The User may exercise the withdrawal within 14 days from the moment in which the User, or the third party other than the carrier and designated by the User, acquires physical possession of the Products.
- Before the expiry of the term referred to in art. 9.1, the User will inform the Seller of his decision to exercise the right of withdrawal from the contract.
- The withdrawal deadline will be considered respected by sending the notice of withdrawal before the expiry of the withdrawal period, as determined above.
- In the notice of withdrawal, the User must specify the Products for which he intends to exercise the withdrawal.
- Upon receipt of the notice of withdrawal, if timely, the Seller will refund the User the total price of the products, excluding delivery costs, without delay and in any case within 30 days from the date on which the Seller receives the goods in its warehouses; the refund will be made using the same means of payment used by the User.
- The User, once the withdrawal has been exercised, must return the Products, without undue delay and in any case within 14 days from the date on which he communicated to the Seller his decision to withdraw from the contract, by sending the aforementioned to the following address: MAGAL s.r.l.s. Via Tappia Furignano, 206/BIS-80039 SAVIANO (NA)
- For the sole purpose of complying with the return deadline, the Products are considered shipped when they are delivered to the accepting post office or to the shipper.
- The Products must be returned in the original packaging with which they were received, including any accessory documents such as tags, labels, seals, anti-shoplifting, etc. ..
- For the return of the Product, the User may use the postal service or a carrier of his choice.
- All risks of loss or damage to the Products during shipment to the Seller for return are borne by the User.
- As required by art. 57 paragraph 2 of the Consumer Code, the User will be responsible for the decrease in value of the returned Products resulting from a manipulation of the aforementioned other than that necessary to establish their nature, characteristics and functioning.